The Van About Town is a family run business that pride themselves on customer service, and will do everything they can to help you, however, some circumstances are outside of our control and some people try to take the mick so The Van About Town have to set out terms and conditions, which you accept by booking a job.


An Item means the entire contents of a box, parcel, package, carton, or similar container, any other object or thing that is moved or handled by us.

TVAT means The Van About Town.

Undamaged means the item is in the same condition as they were in at the time when they were collected or otherwise made ready for transportation.
You refers to the person named on the invoice.


Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies, if applicable.

TVAT may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us such as parking or other fees or charges in order to carry out services on your behalf.

Unless agreed by us in writing, TVAT will not:

  • Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
  • Take up or lay fitted floor coverings.
  • Move items from a loft

TVAT staff are not authorized or qualified to carry out such work. TVAT recommend that a properly qualified person is separately employed by you to carry out these services


It is the responsibility of TVAT to deliver your goods to you undamaged.

It will be your sole responsibility to:

  • Declare to TVAT the value of the goods being removed
  • Be present or represented during the collection and delivery of the removal.
  • Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
  • Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
  • Prepare adequately and stabilize all appliances or electronic equipment prior to their removal
  • Empty, properly defrost and clean refrigerators and deep freezers. TVAT are not responsible for the contents.
  • Provide us with a contact telephone number for correspondence during removal and transit of goods.

TVAT accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. It is your responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival. It is your responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our driver is not insured to remove doors or windows in such cases and it is up to you to organise a specialist if needed. If an item does not fit our charge will still apply.

Notify TVAT of the closest legal parking spot, if it is not adjacent to the collection/drop off point.

Goods not to be submitted for removal

  • Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition
  • Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
  • Perishable items or those requiring a controlled environment.
  • Any living animal, bird or fish

Time limit for claims

For goods which TVAT deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

Route and method

TVAT have the right to choose the method and route by which to carry out the work.

Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

Delays in transit

Other than by reason of our negligence or breach of contract, TVAT will not be liable for delays in transit.

Our Right to Hold the Goods (lien)

TVAT shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. These include any charges that TVAT have paid out on your behalf. While TVAT hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

Arrival / Delivery Times / Cancellations

TVAT will do their best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).

TVAT have never let a customer down!

However, TVAT do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforeseen circumstances TVAT do have to cancel your removal TVAT will give as much notice as possible.

Any cancellation must be made before a driver has left for collection. If the driver has left, the minimum charge will be charged.

TVAT do not provide credit for customers, any goods being collected must be paid for in advance. If TVAT arrive and the goods cannot be released as a result TVAT will charge as if the job had been completed.

Staff Abuse

Verbal or threatening behaviour will not be tolerated. If our driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

Privacy Policy

TVAT will not pass on any of your details to third parties. We do not store data on the website. We can only see ‘hits’ to the website and where visitors come from. We cannot identity you. If you’re unsure about how Google Analytics work, please contact the chaps who helped us out. SEOmers Ipswich

Flat pack assembly

This service applies only to new boxed items, it does not apply to items that have been dismantled for movement.

If any items are missing and the unit cannot be completed TVAT will charge only for the time taken up to that point, subject to our minimum charge.

By entering into this Agreement, you guarantee that:

The goods to be removed and/or stored are your own property, or

The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

You will pay us for any claim for damages and/or costs brought against us if either of the above is not true.